Privacy Policy

1. DATA CONTROLLER

In compliance with Regulation (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation, hereinafter "GDPR"), and Organic Law 3/2018 of 5 December on the Protection of Personal Data and Guarantee of Digital Rights ("LOPDGDD"), the user is informed of the following details:

Controller: NOVAMADRID SOLUCIONES INMOBILIARIAS, S.L.

Tax ID (NIF): B87768669

Address: Avenida de España, 12, 28941 Fuenlabrada (Madrid), Spain

Phone: +34 914 213 218

Email: info@novamadrid.com

Website: www.novamadrid.com

Registration details: Registered in the Commercial Registry of Madrid, Volume 41,818, Sheet 38, Section 8, Page M-740694.

2. WHAT PERSONAL DATA DO WE PROCESS?

NOVAMADRID SOLUCIONES INMOBILIARIAS, S.L. may process personal data provided by users, clients, prospective clients, property owners, buyers, landlords, tenants, or interested parties through the various contact channels available, including forms on this website, email, telephone, WhatsApp, or through commercial and contractual relationships maintained with the company.

Depending on the relationship with the data subject and the service requested, the following data, among others, may be processed:

  • Identification data: full name, DNI/NIE/passport number, and signature.
  • Contact data: postal address, phone number, and email address.
  • Data related to properties and real estate transactions.
  • Economic, financial, banking, and contractual data when necessary to manage a real estate transaction.
  • Information and documentation required to comply with legal obligations applicable to real estate activity and, in particular, obligations regarding anti-money laundering and counter-terrorist financing.
  • Data voluntarily included by data subjects in inquiries, communications, or documentation sent to NOVAMADRID.
  • Technical and navigation data as specified in the Cookie Policy.

The data subject must refrain from providing personal data that is not necessary for the corresponding purpose and, specifically, special categories of personal data, unless strictly necessary and supported by a legal basis legitimizing its processing.

3. PURPOSES AND LEGAL BASES FOR PROCESSING

3.1. Handling Inquiries and Requests for Information

NOVAMADRID may process the data provided to manage and respond to inquiries, requests for information, or contact requests made through web forms, email, telephone, WhatsApp, or other enabled means.

The legal basis will be, depending on each case, the implementation of pre-contractual measures requested by the data subject pursuant to Article 6(1)(b) of the GDPR, or the consent of the data subject pursuant to Article 6(1)(a) of the GDPR, where applicable.

3.2. Provision of Real Estate Services

Data may be processed to manage real estate services contracted or requested, including, among other actions:

  • Property valuations.
  • Intermediation in sale or lease transactions.
  • Property sourcing and marketing.
  • Organization and management of property viewings.
  • Management of offers and negotiations.
  • Preparation, processing, and management of transaction-related documentation.
  • Drafting or managing mandates, reservation agreements, contracts, earnest money agreements, and other necessary documentation.
  • Communication between parties involved in a transaction.
  • Administrative, economic, and billing management.
  • Customer service and follow-up.

The legal basis will be the performance of a contract or the application at the request of the data subject of pre-contractual measures, pursuant to Article 6(1)(b) of the GDPR.

3.3. Compliance with Legal Obligations

NOVAMADRID will process data necessary to fulfill legal obligations applicable to its activity, including tax, accounting, and administrative obligations, as well as those arising from anti-money laundering and counter-terrorist financing regulations.

The legal basis will be compliance with a legal obligation to which the controller is subject, pursuant to Article 6(1)(c) of the GDPR.

In particular, NOVAMADRID SOLUCIONES INMOBILIARIAS, S.L., as an entity professionally engaged in real estate intermediation, is subject to the obligations applicable under Law 10/2010 of 28 April on the prevention of money laundering and terrorist financing.

3.4. Commercial Communications

NOVAMADRID may send commercial information regarding its own real estate services when the data subject has given prior consent, or when a prior contractual relationship exists and requirements established in applicable regulations are met.

The data subject may withdraw consent or object at any time, free of charge, to receiving commercial communications by emailing info@novamadrid.com or using the unsubscribe procedure included in each communication, where applicable.

Withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.

3.5. Website Security and Operation

Certain technical data may be processed when necessary to ensure the security, availability, integrity, and proper functioning of the website, as well as to prevent fraudulent, abusive, or unlawful activities.

4. RETENTION PERIODS

Personal data will be retained for the time strictly necessary to fulfill the purposes for which it was collected and, subsequently, for statutory periods to handle potential liabilities.

In particular:

  • Data relating to inquiries and requests for information will be retained for the time needed to process the request and carry out any relevant follow-up.
  • Data corresponding to clients and real estate transactions will be retained for the duration of the contractual relationship and, subsequently, during the legal limitation periods for corresponding legal obligations and liabilities.
  • Documentation subject to obligations under anti-money laundering and counter-terrorist financing regulations will be retained for the legally established period and, where Law 10/2010 applies, for a minimum period of ten years under the terms of said regulation.
  • Data related to tax, accounting, or administrative obligations will be retained for the periods required by applicable law.
  • Data used for commercial communications will be retained until the data subject withdraws consent or exercises the right to object.

Upon expiration of the relevant periods, data will be deleted or duly blocked when required by applicable legislation, remaining available exclusively to public authorities, judges, and courts to address potential liabilities during statutory limitation periods.

5. DATA RECIPIENTS

NOVAMADRID will not sell or transfer personal data to third parties for commercial purposes unrelated to those stated in this Policy.

Data may be communicated, when necessary and supported by a legitimizing legal basis, to:

  • Public Authorities, Tax Agency, judicial authorities, Law Enforcement Agencies, Executive Service of the Commission for the Prevention of Money Laundering and Monetary Offences (SEPBLAC), and other competent bodies when a legal obligation exists.
  • Notaries, public registries, financial institutions, administrative agencies, advisors, insurance companies, homeowners' associations, or other professionals or entities whose involvement is necessary for proper management of the real estate transaction.
  • Buyers, sellers, landlords, tenants, or other parties involved in a real estate transaction when communication is necessary for its management and supported by a legal basis.
  • Technology or service providers requiring access to certain data to provide services to NOVAMADRID, acting, where applicable, as data processors bound by contractual confidentiality and data protection obligations.

6. DATA PROCESSORS

NOVAMADRID may engage providers requiring access to personal data to deliver services such as web hosting, IT maintenance, email services, real estate management systems, storage, communications, advisory, administrative management, or other auxiliary services.

When such providers act as data processors, NOVAMADRID will enter into formal contracts pursuant to Article 28 of the GDPR and mandate sufficient guarantees to protect personal data.

7. INTERNATIONAL DATA TRANSFERS

Some technology providers used by NOVAMADRID may be located in or process information from countries outside the European Economic Area (EEA).

Where international transfers of personal data occur, they will take place exclusively when an adequate legal basis exists and guarantees required by Articles 44 et seq. of the GDPR are implemented, such as European Commission adequacy decisions, standard contractual clauses, or other legally recognized mechanisms.

The use of certain third-party services or platforms may likewise be subject to their own terms and privacy policies.

8. RIGHTS OF DATA SUBJECTS

Any person has the right to obtain confirmation as to whether NOVAMADRID SOLUCIONES INMOBILIARIAS, S.L. is processing personal data concerning them.

Data subjects may exercise the following rights, where applicable:

  • Right of access: obtain information about their personal data being processed.
  • Right to rectification: request the modification of inaccurate or incomplete personal data.
  • Right to erasure: request the deletion of their data when legally established requirements are met.
  • Right to object: object to the processing of their data under certain circumstances.
  • Right to restriction of processing: request that data processing be restricted under statutory conditions.
  • Right to data portability: receive personal data provided in a structured, commonly used, machine-readable format and, where applicable, request its transmission to another controller.
  • Right to withdraw consent: withdraw previously granted consent at any time, without affecting the lawfulness of processing based on consent prior to withdrawal.

To exercise these rights, requests may be sent to:

NOVAMADRID SOLUCIONES INMOBILIARIAS, S.L.
Avenida de España, 12
28941 Fuenlabrada (Madrid), Spain
or via email to: info@novamadrid.com

The request must specify the right to be exercised and include information necessary to identify the applicant. NOVAMADRID may request additional information if needed to verify identity.

Exercising these rights is free of charge under the conditions set forth by law.

9. RIGHT TO LODGE A COMPLAINT

The data subject has the right to lodge a complaint with the competent supervisory authority for data protection if they consider that the processing of their personal data does not comply with applicable regulations.

In Spain, the competent supervisory authority is the Spanish Data Protection Agency (Agencia Española de Protección de Datos - AEPD).

10. THIRD-PARTY DATA

When a person provides NOVAMADRID with personal data belonging to third parties, they must have sufficient legal authorization to do so and will be responsible for having previously informed such individuals when legally required.

The user is responsible for the accuracy, truthfulness, and updating of the data provided.

11. MINORS

Real estate services offered by NOVAMADRID are not specifically directed to minors.

Minors should not provide personal data through the website without the intervention of their parents, guardians, or legal representatives when required under applicable regulations.

12. SECURITY AND CONFIDENTIALITY

NOVAMADRID will implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk and protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access, or any other unauthorized processing.

Persons with access to personal data will be subject to appropriate confidentiality obligations.

13. ACCURACY AND UPDATING OF DATA

The data subject guarantees that the personal data provided is true, accurate, complete, and up to date, and undertakes to communicate any necessary changes.

NOVAMADRID will not be held responsible for consequences resulting from false, inaccurate, incomplete, or outdated information provided by the data subject.

14. AMENDMENTS TO THE PRIVACY POLICY

NOVAMADRID SOLUCIONES INMOBILIARIAS, S.L. reserves the right to modify this Privacy Policy whenever necessary to adapt it to legislative changes, guidance from supervisory authorities, changes in processing activities, or modifications to services offered.

The valid version will be the one published at any given time on www.novamadrid.com.



Cookies policy

1. WHAT ARE COOKIES?

Cookies are small files or information storage and retrieval devices that can be downloaded or stored on the user's device when accessing certain web pages.

They allow, among other functions, to ensure the proper functioning of the page, remember certain user preferences, and, when authorized, obtain information about the use of the website or display content tailored to the user's interests.

Similar technologies that allow storing or accessing information on the user's device may also be used.

2. WEBSITE CONTROLLER

The controller responsible for this website is:

NOVAMADRID SOLUCIONES INMOBILIARIAS, S.L.

Tax ID (NIF): B87768669

Registered Address: Avenida de España, 12, 28941 Fuenlabrada (Madrid)

Email: info@novamadrid.com

Website: www.novamadrid.com

Registry Data: Commercial Registry of Madrid, Volume 41,818, Sheet 38, Section 8, Page M-740694.

3. TYPES OF COOKIES

Depending on the entity that manages them, cookies can be:

First-party cookies

These are sent to the user's device from a computer or domain managed by NOVAMADRID and from which the requested service is provided.

Third-party cookies

These are sent to the user's device from a computer or domain that is not managed by NOVAMADRID, but by an external entity that processes the data obtained through cookies.

Depending on their purpose, cookies can be classified into the following categories, among others:

Technical or necessary cookies

These are necessary to allow navigation through the website and the use of its different options and services, including those intended to technically manage the website, control traffic, ensure security, manage consent for cookies, or provide features expressly requested by the user.

Strictly necessary technical cookies can be used without consent when they are exempt under applicable legislation.

Preference or personalization cookies

These allow remembering certain preferences so that the user accesses the service with specific characteristics, such as the selected language.

When these cookies strictly respond to a choice expressly made by the user and are not used for other purposes, they may be exempt from the requirement to obtain consent.

Analytics or measurement cookies

These allow monitoring and analyzing the behavior of website users to obtain information about its usage, measure activity, and introduce improvements.

When these cookies are not legally exempt, they will only be used after the user has granted consent.

Advertising cookies

These allow for the effective management of advertising spaces that, where applicable, may be included on the website.

Behavioral advertising cookies

These allow storing information on user behavior obtained through continuous observation of their browsing habits, in order to develop profiles and display advertising adapted to these profiles.

Advertising and behavioral advertising cookies that require consent will only be used after validly obtaining it.

4. COOKIES CURRENTLY DECLARED ON THE WEBSITE

At the time of the last update of this Policy, the consent manager of www.novamadrid.com declares the following cookies:

Necessary cookies

Name Provider Purpose Duration Category
consentimiento NOVAMADRID / first-party cookie Store the choice made by the user regarding the cookies they allow or reject. 365 days Necessary
Popup NOVAMADRID / first-party cookie Remember if the user has already viewed the pop-up window enabled on the website. Session Necessary

Preference cookies

Name Provider Purpose Duration Category
idioma NOVAMADRID / first-party cookie Remember the language in which the user views the web page. 365 days Preferences / Personalization

As of the update date of this Policy, the consent manager declares no active analytics, measurement, or marketing cookies.

The above list must be kept continuously updated to match the cookies and technologies actually used by the website.

5. CONSENT FOR THE USE OF COOKIES

When the user accesses the website, they must be able to decide freely on the use of cookies that require consent.

The cookie consent manager will allow users to:

  • Accept all cookies.
  • Reject all non-necessary cookies.
  • Configure preferences, selecting the categories the user wishes to authorize.

The options to accept and reject cookies must be offered simultaneously, at the same level, and with equivalent presentation and visibility, without rejecting cookies being more difficult than accepting them.

Mere user inactivity, continuing to browse the page, or not making any choice will not be considered consent.

Cookies that legally require consent will remain disabled until the user performs an affirmative action manifesting their authorization.

6. CONFIGURATION AND WITHDRAWAL OF CONSENT

The user may modify or withdraw previously granted consent at any time by accessing the Cookie Settings panel available on this website.

Withdrawing consent must be as simple as granting it.

The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.

Cookies strictly necessary for the technical operation of the website may remain active when legally exempt from the obligation to obtain consent.

7. THIRD-PARTY COOKIES AND SERVICES

The website may contain features, links, multimedia content, maps, videos, social networks, messaging systems, or other services provided by third parties.

When the incorporation of such services implies the installation of cookies or similar technologies requiring consent, these must remain blocked until the user expressly grants authorization.

When new third-party cookies are incorporated, the information provided to the user must identify, where applicable, the responsible third party, the purpose of the cookie, its duration, and any other information required by regulations.

8. INTERNATIONAL TRANSFERS

The use of technological services provided by certain third parties may involve international data transfers.

When such transfers occur, they must be carried out in accordance with the General Data Protection Regulation (GDPR) and the legally required safeguards must be applied.

Where necessary, information regarding such transfers can be consulted in the privacy policy of the corresponding provider and in the specific information provided through the cookie manager.

9. UPDATE OF THE COOKIE LIST

NOVAMADRID SOLUCIONES INMOBILIARIAS, S.L. may modify this Cookie Policy when services are added or removed, the cookies used change, technical modifications occur on the website, or adaptation to regulatory changes or new criteria of competent authorities is required.

The table or list of cookies must correspond at all times with the cookies actually used on the web page.

10. MORE INFORMATION ON DATA PROTECTION

For more information on the processing of personal data carried out by NOVAMADRID, the user can consult the Privacy Policy available on this website.

For any query related to privacy or data protection, you can contact NOVAMADRID via: info@novamadrid.com

DEVELOPER INSTRUCTIONS — COOKIE POLICY AND BANNER

Before permanently publishing this policy, a technical audit of the website must be conducted in a fresh session, without previous cookies, to identify ALL cookies, pixels, local storage, scripts, or similar technologies actually loaded. The published table must exactly match the actual operation of the website. Currently, NOVAMADRID's own manager declares "consentimiento", "Popup", and "idioma", and leaves the analytics and marketing categories empty.

Remove from the old Cookie Policy any generic or historical list of cookies—for example Google Analytics, DoubleClick, AddThis, Facebook, Twitter, or others—that are no longer actually used. Cookies that the website does not install must not be declared nor, conversely, should cookies be installed that are not properly informed.

Special verification is required for any third-party content or service present on the website—YouTube, Google Maps, WhatsApp, social networks, analytics systems, advertising, pixels, CAPTCHA, or others—to check if it triggers cookies, local storage, connections to third parties, or data processing before the user provides consent.

IMPORTANT: analytics, marketing, advertising, tracking, or any other cookies not legally exempt CANNOT load before the user expressly clicks "Accept" or enables the corresponding category. Merely visiting, scrolling down the page, continuing navigation, or closing the notice must not be interpreted as consent.

The initial banner must contain, at a minimum, clearly visible buttons for "Accept all", "Reject all", and "Cookie settings". "Accept all" and "Reject all" must be at the same level, with equivalent formatting, size, contrast, and visibility. Design, color, or visual hierarchy that clearly encourages acceptance and makes rejection difficult must not be used. The AEPD (Spanish Data Protection Agency) expressly requires both options to be at the same level and with the same visibility.

The "Cookie settings" button must open a panel in which non-necessary categories appear disabled by default. The user may voluntarily activate them and save their choice.

A permanent and easily accessible link titled "Cookie settings", "Cookie preferences", or equivalent must exist on ALL pages, allowing the user to reopen the panel and withdraw or modify consent at any time. Withdrawing consent must be as easy as granting it.

The cookie storing consent may be activated without authorization solely to record user preferences, as its function is technically necessary to manage consent itself.

If during the technical audit additional cookies appear besides "consentimiento", "Popup", and "idioma", the company managing the website must NOT simply publish Section 4 as drafted. They will need to add all detected cookies to the list specifying, at least, name, provider/owner, purpose, duration, and category, and configure the prior blocking of those that require consent.

This website uses cookies

A computer cookie is a small information file that is saved in your browser every time you visit our website.

Our website uses, among others, technical cookies that are essential for the page to function. We have them activated by default, as they do not need your authorization.

More information in our section COOKIES POLICY.

Necessary cookies help to make a web page usable by activating basic functions such as page navigation and access to secure areas of the web page. the website cannot function properly without these cookies.

Name Provider Purpose Expiration Condition
consentimiento This cookie is used by our system to store your choice of which cookies to allow and which not. 365 days
Popup This cookie is used to know if you have already viewed the page´s popup, if it had session

Preference cookies allow the website to remember information that changes the way the page behaves or the way it looks, such as your preferred language or the region in which you are located.

Name Provider Purpose Expiration Condition
idioma Stores the language in which you view the web page in your browser. 365 days

Statistical cookies help web page owners understand how visitors interact with web pages by collecting and providing information anonymously.

Name Provider Purpose Expiration Condition

Marketing cookies are used to track visitors on web pages. the intention is to display ads that are relevant and attractive to the individual user, and therefore more valuable to publishers and third-party advertisers.

Name Provider Purpose Expiration Condition